Frequently Asked Questions

New clients often have questions about our services and procedures.  On this page, we've tried to address the most frequently asked questions,  If you still need additional information after reading this page, please do not hesitate to call us at 678-278-0137 or email at info@airportparknbark.com.  We are happy to hear from you!

Business Hours

Daily 6:00am to 10:00pm*

* Pickups after 10:00pm/drop-offs before 6am will be charged a rate of $15/hr.

Q:  Can I bring my pet’s personal bedding?

A:  Yes, you may bring your pet’s blanket or bedding.  Please keep in mind that we cannot be responsible in any way for damages to bedding or any strange smells that you may take home with the bed after it has stayed with your pet while boarding.

Q:  Are your hours the same on weekends and holidays?

A:  Yes, we are always open from 6am-10:00pm, weekends and holidays included.  If you need to pick up or drop off beyond those hours, we will gladly accommodate you with an appointment and a small appointment fee.

Q:  Can I bring toys and treats for my pet?

A:  Yes, we encourage you to bring toys and treats for your pet.

Q:  Do I need to bring my pet’s own food?

A:  Most dogs do much better when kept on a consistent diet by eating food brought in from home. We will also feed a younger dog 3 meals a day if necessary and can accommodate special dietary needs.  If you do bring in your dog’s food, please try to bring in as much as they will need for their stay.  For example, a 7 pound Maltese will not need to have a 15 pound bag of food brought in for a 3 day stay.  Our house food is always another option for just $2 additional per day.

Q:  Is the kennel heated and air conditioned?

A:  Yes, we keep the kennel very comfortable for the animals at all times.

Q:   Will you administer medications for my pet?

A:  Yes, we can administer pills, ointments, eye drops and ear drops.  We are happy to do this for no additional charge.  Please bring in the medicine in its original container from your pet’s vet.  Sorry, but we cannot do injectibles or IV’s.

Q:  Do I need to make a reservation?

A:  Absolutely.  We cannot accept walk in’s and please remember to make your reservations far in advance for the summer season and for holidays.  If making a change to or canceling a reservation, please be sure to phone us in advance.  Credit card deposits may be required if making reservations for any holiday.

Q:  I have two or more dogs.  Can they stay together?

A:  Yes, our runs are large enough to accommodate any sized dog.  As long as your dogs get along together, they may share the same run and we will select the run size best suited for your dog or dogs.

Q:  How do you calculate the bill?

A:  Charges vary depending on size of your dog, packages selected and bathing options. Just like any fine hotel, we have a check out time.  PLEASE KEEP IN MIND THAT OUR CHECK OUT TIME IS 1:00PM.  If you pick up your pet before 1pm, you will not be charged for that day.  The check in day is a billable day no matter what time of the day you check in.

Q:  What if there is an emergency medical problem?

A:  We have several excellent veterinarians in very close proximity to our facility, one of which is open all night and on holidays. In the rare case that your pet would need medical assistance, we do ask that you leave a phone number with us at check in where you could be reached.  If not reachable, then consider giving us the name and number of a relative or friend in town who could answer questions about your pet for you. We treat every guest as if they are our own and give them the best attention available.

Q:  How long does it take to get checked in and go to the airport?

A:  Please allow just a few minutes for us to ask a few important questions and get you checked in. Allow even more time for holidays and weekends when we tend to be busier.  Then, you can go to Park N Ticket, park your car, catch a shuttle and still arrive in a timely manner to the airport.

Q:  What are your runs like and can my dog see or have access to other dogs?

A:  Our runs are the t-kennel style runs.  They vary in size but we find the most suitable size for your dog.  They are made of an excellent polymer material that is easily sanitized with our veterinarian grade disinfectant.  They also have sturdy front door with very secure latches for those occasional “escape artists.”  Solid panels are between every run so that there is no chance of cage fighting, cross contamination or other problems associated the older “chain link fencing” style runs.

Q:   What must I bring with me when checking in my pet?

• The most important item would be proof of current vaccinations from your vet.  If you wish, you may have your vet fax your pet’s records to us before your arrival.  Please phone us prior to your arrival to confirm the receipt of the vaccination records so that we don’t hold you up upon arrival trying to verify this information.
   

• Make sure your dog is securely on a leash when entering the building.  We will pass your leash back to you once you are ready to check in your dog.
   

• You do not need to bring food or water bowls of any kind and please don’t bring any items that are are so special to you or your pet that you can’t live without them.  We cannot promise a safe return of any item brought in to us from your home.

Q:  How many times a day will my pet be handled or given attention?

A:  You can count on your pet being handled as many as 6 times daily!!  That is an amazing amount of attention especially compared to a kennel where your pet is just “warehoused” in an indoor/outdoor run or a facility that charges extra for just walking your dog.  Every time your pet is walked, played with, fed, watered and tucked in for the night, they are given lots of scratches, hugs and affection by our trained and caring staff members.  Here, your pet will not be starved for attention.  And remember, all of our walks and all the extra special attention is included in the price.

Q:  Can I expect to see different behaviors in my pet after boarding?

A:  Yes, when your pet is picked up after a fun visit at Park N Bark, there are few guidelines that will make his or her re-entry into the home more comfortable.

• Don’t allow him to drink too much water for the first hour.
   

• Don’t feed for at least 3 hours after coming home, but preferably not until the next day if you pick up in the late afternoon or evening.
   

• Expect your pet to need more sleep for the first 3 days home.  Your pet has been very active here and a visit here can be compared to a child returning home from camp.